Shipping policy

Here at Simply Candles by Shonta, orders are made in small batches. We process orders in the order they are received. Please allow up to 3-5 business days for your order to ship. During special promotions, shipping times may increase to 7-10 business days to help manage the increased volume of orders. Your order will be sent via UPS Ground or USPS Priority mail from Waycross, Georgia. Due to our products being hand made in small batches, we cannot ship Priority Mail Express.

Orders are usually processed within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our processing time.

Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at an IP location that is different from the billing address are subject to review, in which the customer will be contacted.

Enoy free shipping on your orders of $60 and up except during special promotions. USPS shipping rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class, Priority Mail, or UPS Ground.

USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, and especially during COVID-19, USPS may experience delays that are out of our control.

Please expect your large order to ship via UPS Ground.

We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items by filing the claim to USPS. Photos showing the extent of the damage will help us. Please email proof of the damage to shontawilliams@candlesbyshonta.com with your order number.

Please be aware that we are not responsible for items that have been marked as delivered but it appears the package may have actually been stolen.

Please make arrangements to contact the shipping carrier within 24-48 hours if you receive confirmation that your order is delivered but did not receive it.

There are also instances where USPS is holding the package and incorrectly marks the package and does not leave notice or USPS delvers to the wrong address. Check with your local Post Office to see if they're holding your package for pickup. Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector the investigates mail theft and file a police report with your local police department to notify them of theft.

If you've provided the wrong shipping address, it's possible that you can submit a request to intercept a package via USPS.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready. Please note that during peak season, it is more unlikely to intercept a package.

You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS/UPS/DHL as not deliverable or return to sender. In most cases, packages returned to sender do not return to us in a timely manner and often deliver with damaged products due to the extended transit. Your order will be refunded minus shipping fees associated with the attempt to ship your package. Damage products will not be replaced without additional fees.